FAQ

What forms of payment do you accept?
You may pay via Paypal by clicking the click to purchase button associated with each product.

I mentor/teach WS, am I able to purchase your eWorkshop?
If you’re a photographer who teaches workshops or mentors other photographers you may NOT use any information in (any of my) guide(s) for material. Also, admittance to the private Facebook group is not allowed.

Can I post the information from your Prep Guides on my blog or website?
Yes and no. If you choose to share the information to better prep your clients you must do it on a private page that the general public can not access, only your client. This is what I do!

How do I make a PDF from your Prep Guides?
Click here for an easy tutorial!

Do you offer refunds?
Due to the digital nature of all my products, no. Please be sure to read the descriptions and ask any questions ahead of time. My Terms of Use can be viewed here.

What is the Rachel Vanoven Collective? 
To learn more about The Collective, please visit The Collective page on the website!
 
Is the Rachel Vanoven Collective downloadable?
Every month there will be one guest photographer video that will be available for download, after the month is over, the video will go into the Collective Vault and can be purchased individually if you missed it during the month! So we encourage members to download their videos to an external hard drive for safe keeping. All of Rachel’s videos are permanently a part of the Collective and therefore are not downloadable.
 
I’m interested in being an educator for the Collective!
Awesome! Please fill out this form and tell us a little bit about yourself.
 
Does Rachel still take on clients?
Rachel always accepts newborn clients and only accepts a few new family clients a year. She does keep a waitlist in case there are any cancellations, you can fill that out here if you’d like to try to be squeezed in for family portraits!
 
I’m interested in mentoring with Rachel in person, where can I get more information on that?
Here is a page with her current workshops, or you can email hello@rachelvanoven.com and see if there’s any availability for a 1:1 mentoring session.